S78 MVD Restriction (Updates)

NOTE: Click on the hyperlink to take you immediately to help for the chosen screen.

 

·         Confirm MVD Restriction

·         Update Partial Restriction to Full Restriction

·         Confirm Update (Partial to Full Restriction)

·         Partial/Full Release of MVD Restriction

·         Confirm Release of MVD Restriction

·         View Non-Editable MVD Restriction

 

 


CONFIRM MVD RESTRICTION - REGISTRATION
 

Purposes:

 

This screen allows MIMS users to confirm the status of the MVD restriction and notify the debtor of the MVD status.

 

Prerequisites:

 

1.        MIMS user must have applicable security authorization to view files.

            The following groups have access to this screen:

·         Call Center Agent

·         Collection Agents (RGPU, File Intervention, Compliance 4)

·         Compliance Support Agent (only confirmation)

·         Compliance 5 Agent

·         MEP Senior Management

·         ISO Agent

·         SIU Agent

·         MIMS

·         Supervisor/Team Lead

 

Helpful Hints:

·         The letter will only be generated if and when a Collection Support Agent has confirmed the status of the MVD restriction.

·         W/R is ‘Yes’, then a work task is created for the Collection Support Agent to perform the requested work

 

Navigation:

Collections à Collection Tool History à MVDR

 

Documents Produced:

·         L46 – Full MVD Service Restriction

 

 

Procedure:

1.       Enter the desired MEP file number into the field labeled ‘File Number’ and then click the ‘Get’ button to retrieve the file. (This screen appears after the MVD Restriction request has been made.)

2.       Select the appropriate status of the request:

·         Select ‘Confirm’ if you wish to approve the current status of the MVD restriction.

·         Select ‘Abandon’ if you wish to cancel the current status of the MVD restriction.

·         Select ‘Remarks Only’ if you wish only to enter comments regarding the file.

3.        Enter your comments into the field box labeled ‘Additional Remarks’ (this process is required if either ‘Abandon’ or ‘Remarks Only’ are selected).

4.       Click the ‘Save’ button to save the data entered.

5.       If ‘Confirmed’ has been selected, the system will generate the appropriate correspondence to the debtor (L46 – Full MVD Service Restriction).

 

S78 MVD Restriction (Confirmation)

 

          Screen Label

Description/Instructions
MVD Confirmation

Confirm

Select this option if you wish to confirm the current MVD status.

Abandoned

Select this option if you wish to cancel the current MVD status.

Remarks Only

Select this option if you wish to only add comments regarding the file.

Additional Remarks

Enter your comments regarding the MVD status.

Required field when either ‘Abandoned’ or ‘Remarks Only’ is selected.

Maximum length of 200 characters.

Click this button to submit the confirmation status of the MVD request.

Click this button to return to the ‘S85 Collection Tool History’ screen.

 

Possible Error Messages/System Warnings:

 

ID

Error Message Description

Action

MVD Confirmation

 

No error messages associated with this screen.

 

 

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UPDATE PARTIAL RESTRICTION TO FULL RESTRICTION

 

Purposes:

 

This screen allows MIMS users update a MVD service restriction for the debtor, to increase a partial restriction to a full restriction.

 

Prerequisites:

 

1.       MIMS user must have applicable security authorization to view files.

            The following groups have access to this panel:

·         Call Center Agent

·         Collection Agents (RGPU, File Intervention, Compliance 4)

·         Compliance Support Agent (only confirmation)

·         Compliance 5 Agent

·         MEP Senior Management

·         ISO Agent

·         SIU Agent

·         MIMS

·         Supervisor/Team Lead

 

Navigation:

Collections à Collection Tool History à  MVDR

 

Documents Produced:

·         L46 – Full MVD Service Restriction (Generated only after confirmation)

 

Procedure:

1.       Enter the desired MEP file number into the field labeled ‘File Number’.

2.       Click the ‘Get’ button to retrieve the file.

3.       Select the appropriate status:

·         ‘Full Restriction’ – select this option if you wish to change the current partial MVD restriction to a full restriction.

·         ‘Remarks Only’ – select this option if you wish to only enter remarks regarding the MVD restriction.

4.       Select whether or not you want work request initiated. (If ‘Yes’ is selected then Collection Support Agent must perform the requested work and if ‘No’ then the changes made will automatically occur, this means that the user has performed the function on MOVES.)

5.        Enter your comments into the field box labeled ‘Additional Remarks’ (this process is required if ‘Remarks Only’ is selected).

6.       Click the ‘Save’ button to save the data entered.

S78 MVD Restriction (Update Partial Restriction to Full Restriction)

 

          Screen Label

Description/Instructions
Update Partial to Full Restriction

Full Restriction

Select this option if you wish to initiate a full MVD restriction.

Remarks Only

Select this option if you wish to only add comments regarding the file.

Additional Remarks

Enter your comments regarding the MVD restriction.

Required field when ‘Remarks Only’ is selected.

Maximum length of 200 characters.

Click this button to save the data entered.

Click this button to return to the ‘S85 Collection Tool History’ screen.

Status Segment

Initial Restriction – Request Date

Displays the date in which the MVD restriction was requested.

Initial Restriction – User

Displays the MIMS User name that requested/confirmed the MVD restriction.

Initial Restriction – Confirmed Date

Displays the date in which the MVD restriction request was confirmed.

Initial Restriction – MVD ID

Displays the debtor’s MVD ID number.

Initial Restriction – Operator ID

Displays the debtor’s Operator ID number.

Update – Request Date

Displays the date in which the MVD restriction status was changed.

Update – User

Displays the MIMS User name that requested/confirmed the MVD restriction status.

Update – Confirmed Date

Displays the date in which the change in MVD restriction status was confirmed.

Update – Details

Displays the MVD restriction status.

Remarks –

Displays the MIMS user name that entered the comments and the date in which it was entered.

 

Possible Error Messages/System Warnings:

 

ID

Error Message Description

Action

MVD Confirmation

269

W/R Required is mandatory.

Ensure that you have selected either ‘Yes’ or ‘No’ for work request.

 

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CONFIRM MVD RESTRICTION – UPDATE (Partial to Full Restriction)
 

Purposes:

 

This screen allows MIMS users to confirm the status of the MVD service restriction and notify the debtor of the MVD status.

 

1.       MIMS user must have applicable security authorization to view files.

            The following groups have access to this panel:

 

·         Call Center Agent

·         Collection Agents (RGPU, File Intervention, Compliance 4)

·         Compliance Support Agent (only confirmation)

·         Compliance 5 Agent

·         MEP Senior Management

·         ISO Agent

·         SIU Agent

·         MIMS

·         Supervisor/Team Lead

 

Helpful Hints:

·         This same screen is used for confirming requests for restrictions and/or requests for partial/full release of the MVD restriction. The only difference will be that under the ‘Pending W/R’, the ‘Details’ section will display the request (i.e. Full Restriction, Partial with Payments, Partial without Payments or Full Release).

·         The letter will only be generated if and when a Collection Support Agent has confirmed the status of the MVD restriction.

·         W/R is ‘Yes’, then Collect Support Agent performs requested work after receiving the appropriate work task to prompt the respected action.

 

Navigation

Collections à Collection Tool History à  MVDR

 

Letter:

·         L46 – Full MVD Service Restriction

 

Procedure:

1.        Enter the desired MEP file number into the field labeled ‘File Number’ and then click the ‘Get’ button to retrieve the file.

2.        Select the appropriate status of the request:

3.        Select ‘Confirm’ if you wish to approve the current status of the MVD restriction.

4.        Select ‘Abandon’ if you wish to cancel the current status of the MVD restriction.

5.        Select ‘Remarks Only’ if you wish only to enter comments regarding the file.

6.        Enter your comments into the field box labeled ‘Additional Remarks’ (this process is required if either ‘Abandon’ or ‘Remarks Only’ are selected).

7.        Click the ‘Save’ button to save the data entered.

8.        If ‘Confirmed’ has been selected, the system will generate the appropriate correspondence to the debtor (L46 – Full MVD Service Restriction).

 

S78 MVD Restriction (Confirmation)

 

          Screen Label

Description/Instructions
MVD Confirmation

Confirm

Select this option if you wish to confirm the current MVD status.

Abandoned

Select this option if you wish to cancel the current MVD status.

Remarks Only

Select this option if you wish to only add comments regarding the file.

Additional Remarks

Enter your comments regarding the MVD status.

Required field when either ‘Abandoned’ or ‘Remarks Only’ is selected.

Maximum length of 200 characters.

Click this button to submit the confirmation status of the MVD request.

Click this button to return to the ‘S85 Collection Tool History’ screen.

 

Possible Error Messages/System Warnings:

 

ID

Error Message Description

Action

MVD Confirmation

 

No error messages associated with this screen.

 

 

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partial/Full release of mvd

 

Purposes:

 

This screen allows MIMS users to partially (fully) release a MVD service restriction for the debtor.

 

1.       MIMS user must have applicable security authorization to view files.

            The following groups have access to this panel:

 

·         Call Center Agent

·         Collection Agents (RGPU, File Intervention, Compliance 4)

·         Compliance Support Agent (only confirmation)

·         Compliance 5 Agent

·         MEP Senior Management

·         ISO Agent

·         SIU Agent

·         MIMS

·         Supervisor/Team Lead

 

Helpful Hints:

·         When ‘Partial Release Other’ is selected, the system will not generate a correspondence letter.

 

Navigation

Collections à Collection Tool History à MVDR

 

Letters:

·         L48 – Partial Release of MVD Services (Generated if partial release is selected and confirmed.)

 

Procedure:

1.        Enter the desired MEP file number into the field labeled ‘File Number’ and then click the ‘Get’ button to retrieve the file.

2.        Select the appropriate status:

·         Select ‘Partial with Payments’ if required

·         Select ‘Partial without Payments’ if required

·         Select ‘Partial Release Other’ if required (‘Special Instructions’ field is mandatory and therefore must be filled out.)

·         Select ‘Full Release’ if you wish to fully release the MVD restrictions.

3.        Enter your ‘Special Instructions’ if required.

4.        Select whether or not you want work request initiated. (If ‘Yes’ is selected then Collection Support Agent must perform the requested work and if ‘No’ is selected, then the changes made will automatically occur and the user performs the specified function on MOVES.)

5.         Enter your comments into the field box labeled ‘Additional Remarks’ (this process is required if ‘Remarks Only’ is selected).

6.        Click the ‘Save’ button to save the data entered.

7.        The system will generate a letter after confirmation of the release has been applied:

·         ‘Partial with Payments’ or ‘Partial without Payments’ is selected, correspondence will be sent out to the debtor – L48 Partial Release of MVD Services.

·         ‘Full Release’ is selected, correspondence will be sent out to the debtor – L47 Release MVD Service Restriction.

 

S78 MVD Restriction (Partial/Full Release)

 

          Screen Label

Description/Instructions
Partial/Full Release of MVD Restriction

Partial With Payments

Select this option if required

Partial Without Payments

Select this option if required

Partial Release Other

Select this option if required, and specify what ‘other’ is being released

Full Release

Select this option if you wish to initiate a full release of the MVD restrictions.

Remarks Only

Select this option if you wish to only add comments regarding the MVD restriction.

Special Instructions

Enter your instructions regarding the partial release.

This field is mandatory when ‘Partial Release Other’ has been selected. Must remain blank for other status selections.

Maximum length of 200 characters.

W/R Required

Select whether or not you want work request initiated.

Additional Remarks

Enter your comments regarding the MVD restriction.

Required field when ‘Remarks Only’ is selected.

Maximum length of 200 characters.
Buttons

Click this button to save the data entered.

Click this button to return to the ‘S85 Collection Tool History’ screen.

 

Possible Error Messages/System Warnings:

 

ID

Error Message Description

Action

MVD Confirmation

269

W/R Required is mandatory.

Ensure that you have selected either ‘Yes’ or ‘No’ for work request.

269

Special Instructions is mandatory.

If ‘Partial Release Other’ is selected, ensure that you have entered special instructions into the field provided.

 

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CONFIRM MVD RESTRICTION RELEASE
 

Purposes:

 

This screen allows MIMS users to confirm the status of the MVD service restriction and notify the debtor of the MVD status.

 

1.        MIMS user must have applicable security authorization to view files.

            The following groups have access to this panel:

 

·         Call Center Agent

·         Collection Agents (RGPU, File Intervention, Compliance 4)

·         Compliance Support Agent (only confirmation)

·         Compliance 5 Agent

·         MEP Senior Management

·         ISO Agent

·         SIU Agent

·         MIMS

·         Supervisor/Team Lead

 

Helpful Hints:

·         This same screen is used for confirming requests for restrictions and/or requests for partial/full release of the MVD restriction. The only difference will be that under the ‘Pending W/R’, the ‘Details’ section will display the request (i.e. Partial with Payments, Partial without Payments or Full Release).

·         The letters will only be generated if and when a Collection Support Agent has confirmed the status of the MVD restriction.

·         W/R is ‘Yes’, then Collect Support Agent performs requested work

 

Navigation

Collections à Collection Tool History à  MVDR

 

Letters:

·         L47 – Release MVD Service Restriction

·         L48 – Partial Release of MVD Services

 

Procedure:

1.        Enter the desired MEP file number into the field labeled ‘File Number’ and then click the ‘Get’ button to retrieve the file.

2.        Select the appropriate status of the request:

3.        Select ‘Confirm’ if you wish to approve the current status of the MVD restriction.

4.        Select ‘Abandon’ if you wish to cancel the current status of the MVD restriction.

5.        Select ‘Remarks Only’ if you wish only to enter comments regarding the file.

6.         Enter your comments into the field box labeled ‘Additional Remarks’ (this process is required if either ‘Abandon’ or ‘Remarks Only’ are selected).

7.        Click the ‘Save’ button to save the data entered.

8.        If ‘Confirmed’ has been selected, the system will generate the appropriate correspondence to the debtor (L47 – Release MVD Service Restriction or L48 – Partial Release of MVD Services).

 

S78 MVD Restriction (Confirm Release)

 

          Screen Label

Description/Instructions
MVD Confirmation

Confirm

Select this option if you wish to confirm the current MVD status.

Abandoned

Select this option if you wish to cancel the current MVD status.

Remarks Only

Select this option if you wish to only add comments regarding the file.

Additional Remarks

Enter your comments regarding the MVD status.

Required field when either ‘Abandoned’ or ‘Remarks Only’ is selected.

Maximum length of 200 characters.

Click this button to submit the confirmation status of the MVD request.

Click this button to return to the ‘S85 Collection Tool History’ screen.

 

Possible Error Messages/System Warnings:

 

ID

Error Message Description

Action

MVD Confirmation

 

No error messages associated with this screen.

 

 

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VIEW NON-EDITABLE MVDR

 

Purposes:

 

This screen allows MIMS users to view a MVDR occurrence that is no longer editable

 

1.       MIMS user must have applicable security authorization to view files.

            The following groups have access to this panel:

 

·         All Internal MEP Users

 

Procedure:

1.       On the ‘S85 Collection Tool History’ screen, enter the appropriate MEP file number into the field provided and click the ‘Get’ button.

2.       Click on the ‘Alter Criteria’ button located at the bottom of the screen.

3.       The system will take you to ‘S38 History of Collection’ screen, where you check the unmarked box ‘Concluded’ located in the status section of the screen.

4.       Click the ‘Apply’ button and the system will return you to the ‘S85 Collection Tool History’ screen where all concluded tools will now be displayed.

5.       Click on the appropriate concluded MVDR.

6.       The system will display the non-editable screen of ‘S78 MVD Restriction’.

 

S85 Collection Tool History: (Steps 1 & 2)

 

S38 History of Collection: (Steps 3 & 4)

 

S85 Collection Tool History: (Step 5)

 

S78 MVD Restriction (Step 6)

 

          Screen Label

Description/Instructions
Non-Editable

Initial Registration

Request Date

Displays the date in which the request for the MVDR was made.

User

Displays the MIMS user name that requested/confirmed the MVDR.

Confirm Date

Displays the date in which the confirmation of the MVD registration was made.

MDV ID

Displays the debtor’s MVD ID number.

Operator ID

Displays the debtor’s Operator ID number.

Release

Request Date

Displays the date in which the restriction was released.

User

Displays the MIMS user name that released the restriction.

Confirm Date

Displays the date in which the release was confirmed.

Confirmed By

Displays the MIMS user name that confirmed the release.

Update (Not shown above)

Request Date

Displays the date in which a request was made for an update.

User

Displays the MIMS user name that issued the update.

Confirm Date

Displays the date in which the update was confirmed.

Confirmed By

Displays the MIMS user name that confirmed the update.

Details

Displays the reason code explaining the update.

Examples:  Partial to Full, Partial with Payments, Partial without Payments, Partial Release Other.

Remarks Segment

Remarks By

Displays the MIMS user name that entered comments

On

Displays the date on which the MIMS user entered comments.
Buttons

Click this button to go to ‘S38 History of Collection’ screen (this button is only on S85 Collection Toll History screen).

Click this button to alter the search criteria of collection tools.

Click this button if you wish to cancel the alteration of your collection tool history search.

Click this button to save the changes you’ve made to the file.

Click this button to return to the ‘S85 – Collection Tools History’ screen.

 

Possible Error Messages/System Warnings:

 

ID

Error Message Description

Action

Non-Editable

 

No error messages associated with this screen.

 

 

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