S226
Statement of Finances - Updates
NOTE: This help page provides information for the following four processes. Each process is on screen S226 Statement of Finances - Updates
Issue Overdue SOF Reminder Letter
PURPOSES:
Issue Overdue Statement of
Finance Reminder Letter
Allows
an actor to send a reminder letter to the Debtor to complete and return the
outstanding Statement of Finances.
PREREQUISITES:
MIMS user must be an authorized actor to update on
this screen.
The following actors have the ability to update:
· Call Center Agent
· Compliance 4 Agent
· Compliance 5 Agent
· File Intervention Agent
· ISO Agent
· MEP Senior management
· MIMS
· RGPU Agent
· Special Investigation Unit Agent
· System Administrator
** All other internal actors and Provisional Agent can View this screen.
HELPFUL HINTS:
·
MIMS
or an actor can issue this letter
·
MIMS
will send the reminder letter on the Bring Forward Date if no outstanding work
task for Statement of Finances in Correspondence In work list.
·
Debtor
must have a good address for this letter to be generated. If no good address MIMS will issue a work
task to Level of Compliance for their review.
·
Only
one reminder per statement of finances can be sent.
·
Update
will appear in the File Event Log.
·
If
the Debtor address is “Bad” when reminder letter is scheduled a work task will
be issued to the level of compliance rather than the letter being generated.
PROCEDURE:
1.
Select
Collections Tab
2.
If
file number is unknown, press the Search button, this will allow a search using
other criteria. Link on the required file number to auto populate the MEP File
number and press the Get button
3.
If
the file number is known enter a file number and press the Get button. The system fills in the file summary segment
and displays the requested Collection Tool History.
4.
Link
on the SOF entry in the list of collection tools. The Statement of Finances screen will appear.
5.
Select
‘Send Reminder’ option from the list.
6.
Enter
‘Additional Remarks’ in the available field.
7.
Click
the ‘Save’ button. MIMS will automatically generate the Reminder letter (L26)
to be sent to the debtor. NOTE: the
debtor address must be good to send this letter.
The MIMS user will then be
returned to S85 – Collection Tool History screen, with the SOF tool updated and
displayed in the history list.
PURPOSES:
Reschedule Statement of
Finance Follow Up
Before Reminder Letter has been sent: Allows the actor to change the date the reminder letter is to be sent if no outstanding work task has been recorded for Incoming Correspondence SOF.
After Reminder Letter has been sent: Allows the actor to set bring forward date
to monitor for the response of a completed Statement of Finances.
PREREQUISITES:
MIMS user must be an authorized actor to update on
this screen.
The following actors have the ability to update:
· Call Center Agent
· Compliance 4 Agent
· Compliance 5 Agent
· File Intervention Agent
· ISO Agent
· MEP Senior management
· RGPU Agent
· Special Investigation Unit Agent
· System Administrator
** All other internal actors and Provisional Agent can View this screen.
HELPFUL
HINTS:
·
The
reschedule option should be selected:
1)
To
enter a new Bring Forward Date set to send the reminder letter or
2)
The
date to review for SOF if the reminder letter has already been sent.
·
Bring
Forward date can only be set to a maximum of 30 days into the future.
PROCEDURE:
1.
Select
Collections Tab
2.
If
file number is unknown, press the Search button, this will allow a search using
other criteria. Link on the required file number to auto populate the MEP File
number and press the Get button
3.
If
the file number is known enter a file number and press the Get button. The system fills in the file summary segment
and displays the requested Collection Tool History.
4.
Link
on the SOF entry in the list of collection tools. The Statement of Finances screen will appear.
5.
Select
‘Reschedule’ option from the list. A
future ‘Bring Forward Date’ must be entered.
6.
Enter ‘Additional Remarks’ in the available field.
7.
Click
the ‘Save’ button. - The MIMS user will then be returned to S85 – Collection
Tool History screen, with the SOF tool updated and displayed in the history
list
PURPOSES:
Allows the actor to conclude the Statement of
Finance tool without actually receiving the completed documents from the
Debtor.
MIMS will automatically abandon an active Statement
of Finances if:
1)
The
debtor has a newly registered file with arrears (multi file).
2)
When
the file is closed.
PREREQUISITES:
MIMS user must be an authorized actor to update on
this screen.
The following actors have the ability to update:
· Call Center Agent
· Compliance 4 Agent
· Compliance 5 Agent
· File Intervention Agent
· ISO Agent
· MEP Senior management
· MIMS
· RGPU Agent
· Special Investigation Unit Agent
· System Administrator
** All other internal actors and Provisional Agent can View this screen.
HELPFUL HINTS:
Select Abandon when:
·
When
sending a new SOF due to a new file being registered, the old SOF is abandoned,
so the debtor may make arrangements on all files.
·
When
a new Order is granted with terms for repayment.
·
When
the debtor brings the account up to date or collection actions assist in
bringing the account up to date.
·
When
the file closure option is selected, MIMS will automatically abandon the SOF so
that the file may be closed
·
Once
Abandon option is selected, the tool is no longer updateable.
·
Additional
remarks are mandatory – enter details about reason for abandon.
·
File
Event Log will be created.
PROCEDURE:
1.
Select
Collections Tab
2.
If
file number is unknown, press the Search button, this will allow a search using
other criteria. Link on the required file number to auto populate the MEP File
number and press the Get button
3.
If
the file number is known enter a file number and press the Get button. The system fills in the file summary segment
and displays the requested Collection Tool History.
4.
Link
on the SOF entry in the list of collection tools. The Statement of Finances screen will appear.
5.
Select
‘Abandon’ option from the list.
6.
Enter ‘Additional Remarks’ in the available field.
7.
Click
the ‘Save’ button. – The MIMS user
will then be returned to S85 – Collection Tool History screen, with the SOF
tool updated and displayed in the history list as a concluded Item
PURPOSES:
Review Statement of Finance
Allows
the actor to track the results of a completed statement of finances.
PREREQUISITES:
MIMS user must be an authorized actor to update on
this screen.
The following actors have the ability to update:
· Call Center Agent
· Compliance 4 Agent
· Compliance 5 Agent
· File Intervention Agent
· ISO Agent
· MEP Senior management
· RGPU Agent
· Special Investigation Unit Agent
· System Administrator
** All other internal actors and Provisional Agent can View this screen.
HELPFUL HINTS:
·
Select this option and add the appropriate
comments in the Additional Remarks area when the SOF has been reviewed.
·
Additional
remarks are mandatory – enter the findings of the Debtor’s financial
circumstances
·
Once
information is saved, the tool is no longer updateable.
·
File
Event Log will be created.
·
SOF
will appear on the Collection Tool History as a concluded item.
PROCEDURE:
1.
Select
Collections Tab
2.
If
file number is unknown, press the Search button, this will allow a search using
other criteria. Link on the required file number to auto populate the MEP File
number and press the Get button
3.
If
the file number is known enter a file number and press the Get button. The system fills in the file summary segment
and displays the requested Collection Tool History.
4.
Link
on the SOF entry in the list of collection tools. The Statement of Finances screen will appear.
5.
Select
‘Reviewed’ option from the list.
6.
Enter ‘Additional Remarks’ in the available field.
7.
Click
the ‘Save’ button. – The MIMS user
will then be returned to S85 – Collection Tool History screen, with the SOF
tool updated and displayed in the history list as a concluded Item.
** Display before Reminder letter has been
sent
**Display after
Reminder letter has been sent. 
|
Screen Label |
Description/Instructions |
|
File
Number |
Displays
the File number the actor requested |
|
File Status |
Displays
the current status of the File and if the file is an Active ISO In or ISO Out |
|
Primary Creditor |
Displays
the name of the Primary Creditor related to the MEP File requested |
|
Debtor |
Displays the name of the Debtor related to the
MEP File request |
|
Multi |
Displays
if the Party is related to more than 1 file |
|
Alerts |
Displays the important Alerts related to the
file and actor can hyperlink to view any other alerts that may be related to
the file. |
|
Compliance Level |
Displays the Current compliance level of the
MEP file. |
|
Provisional File |
Displays the Provisional file that is related to the file. If field is blank then provisional file is
not related. |
|
Update |
|
|
Next
Step |
Send
Reminder: after Bring Forward date has expired and SOF has not arrived and no
other information regarding the SOF status. Reschedule: when MIMS user needs to allow more time
for the SOF to be filled out, may be due to court proceedings or delay in the
debtor receiving the SOF. This option
is the current default value. Remarks
Only: Select when you only want to add remarks about the tool without
changing the status of the tool. Reviewed: Once SOF returned and MIMS user has
reviewed the SOF comments are entered regarding the results and the review
date is set. Abandoned: Select when the SOF tool is no longer
required for whatever reason. |
|
Bring
Forward Date |
When
Bring forward date expires will issue a reminder letter no reminder letter
has been sent and no correspondence In work task for SOF Or
issue a work task to the level of compliance Collection Tool Reminder bucket for
someone to review or follow up on. Can
only be a maximum of 30 Days in future. Displays
the date in YYYY-MM-DD format, where Y = Year, M = Month and D = Day. |
|
Additional
Remarks: |
Free
text comments that the MIMS user adds to comment on activity. = maximum
characters = 200. Mandatory
when option selected is Abandon, Remarks Only or Reviewed. |
|
|
Click
Save to update the details about the tool. |
|
|
Click
when there are no updates to the tool and you wish to return to the
collection tool history screen. |
|
Status |
|
|
Request |
|
|
Date |
Displays
the date the SOF was requested |
|
Reason |
Displays
the reason SOF was requested |
|
User |
Displays
the Individual ID of the actor who requested the SOF |
|
Reminder |
|
|
Date |
Displays
the date the reminder letter was sent |
|
User |
Displays
the Individual ID of the actor who issued the reminder. |
|
Bring Forward |
|
|
Date |
Displays
what the Bring Forward date is set for. |
|
User |
Display
the Individual ID of the actor that set the Bring Forward Date |
|
Remarks |
|
|
Remarks
by |
Displays
any additional remarks that were entered by a user. Displays who entered the remarks and the date the remarks were
entered. Remarks will display in
descending order (most current on top)
|
Possible Error Messages/System Warnings:
|
ID Error
Message Description |
Action |
|
|
Issue Overdue SOF Reminder
Letter |
||
|
95 |
A good Debtor mailing address is required |
Obtain
a good mailing address for debtor |
|
Reschedule SOF Follow Up |
||
|
109 |
Bring Forward Date is Mandatory |
Enter
Bring Forward Date in format YYYYDDMM where Y = Year, M = Month and D = Day. |
|
164 |
Bring Forward Date Must be in the Future |
Enter
Future review date in format YYYYDDMM where Y = Year, M = Month and D = Day. |
|
165 |
Bring forward date can only be a maximum of 30
days in the future. |
Set
a bring forward date within the 30 day limit. |
|
171 |
Invalid Bring Forward Date Must be YYYYMMDD |
Re-enter
date in format YYYYDDMM where Y = Year, M = Month and D = Day. |
|
Abandon SOF |
||
|
105 |
Additional Remarks is Mandatory |
Enter
comments in the Additional Remarks field |
|
166 |
Remarks cannot exceed maximum length of 200
characters |
Condense
comment and re-enter. |
|
Review SOF |
||
|
105 |
Additional Remarks is Mandatory |
Enter
comments in the Additional Remarks field |
|
166 |
Remarks cannot exceed maximum length of 200
characters |
Condense
comment and re-enter. |